Privacy Policy

Terms of Use

Michaelgarman.com® is a commercial website used to sell the copyrighted material created at Michael Garman Productions, Inc. ® as well as selected products by various vendors. Michaelgarman.com® reserves the right to refuse service to anyone.

Indemnification

All customers and users of michaelgarman.com®, this web site, and the merchandise contained within agree to indemnify and hold Michael Garman Productions, Inc. ®, its employees, and affiliates harmless from any dispute which may arise from a breach of this agreement. In addition, the customer agrees to hold Michael Garman Productions, Inc.® harmless from any claims and/or expenses, including any and all reasonable attorney’s fees and court costs, related to the customer’s use of this web site and the merchandise contained within.

Prices, Charges & Payment

All prices are in U.S. Dollars. All charges must be paid in U.S. dollars. All international money orders must be drawn from U.S. funds. MichaelGarman.com reserves the right to change the prices of merchandise sold on this web site at any time.

Questions

Please direct all questions and comments to sales@michaelgarman.com

Subject to Change Without Notice

Product availability, pricing, shipping rates and other information are herein subject to change without notice.

Sales Tax

All State of Colorado residents are required to pay a 7.63% sales tax.

Security

With respect to security: We always use industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site. We have appropriate security measures in place in our physical facility to protect against the loss, misuse, or alteration of information that we have collected from you at our site.

If you feel that this site is not following its stated information policy, you may contact us at the above addresses or phone number, The DMA’s Committee on Ethical Business Practices at mgoldberger@the-dma.org, state or local chapters of the Better Business Bureau, state or local consumer protection office, The Federal Trade Commission by phone at 202.FTC-HELP (202.382.4357), or electronically at http://www.ftc.gov/ftc/complaint.htm.

Secure Site Information
How does it all really work?
1. Starting with your order, all data submitted via the checkout form is encrypted using SSL (Secure Sockets Layer) encryption.
2. Making a Positive ID. After you’ve selected items to purchase, you’ll be prompted to continue your order by clicking on “Place Your Order” or “Place Order.” At this point, your browser looks for a “site certificate” to confirm that it is communicating with Michael Garman Productions®. Once a positive ID is made, your order continues.
3. Entering “Secure Mode.” At this point, your computer and our server begin communicating in secure mode, sending data back and forth in an encrypted format. We are ready to ask you for your credit card information. The encryption features of browser software are exceptionally powerful to ensure the security of this data as it is transmitted to our server.

How can you tell if you are Site Secure?
The standard, unsecured URL address begins “http://”. When you enter secure mode, the beginning of the URL address will change to “https://”; the “s” stands for secure. Most browsers in secure mode also display a blue line along the top of the browser window. Netscape NavigatorTM (versions 3.0 and earlier) display a broken key symbol in the lower left corner of your browser window when you are not viewing a secure page of a site. This key will become solid when you enter secure mode. Netscape Communicator 4.0 uses a padlock, in the same location as the key, to indicate if you are in standard or secure mode. The padlock is open in standard mode and closed in secure mode. In Microsoft’s Internet Explorer®, you’ll see a padlock symbol at the bottom of your browser window when the browser is in secure mode.

Privacy Policy

For each visitor to our Web page, our Web server automatically recognizes only the consumer’s domain name, but not the email address (where possible). We collect only the domain name, but not the email address, of visitors to our Web page. The email addresses of those who communicate with us via email, aggregate information on what pages consumers access or visit, user-specific information on what pages our consumers access or visit, and information volunteered by the consumer, such as survey information and/or site registrations are kept confidential. The information we collect, such as name, e-mail address, mailing address, phone number or credit card information, is used to improve the content of our Web page, notify consumers about updates to our Web site, to contact consumers for marketing purposes, and to process orders for our products.  At no time will we share the information we have collected with any outside organizations without the express permission of the customer. Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company, for any reason, without the customer’s consent, and the information will only be used for the express purpose of delivering the purchased product or service requested.

With respect to cookies:  We use cookies to store visitors’ preferences, record session information (such as items that consumers add to their shopping cart), record user-specific information on what pages users access or visit, alert visitors to new areas that we think might be of interest to them when they return to our site, and to record past activity at a site in order to provide better service when visitors return to our site.

If you do not want to receive emails from us in the future, please let us know by email, telephone, or mail. If you supply us with your postal address online you may receive periodic mailings from us with information on new products and services or upcoming events.  If you do not wish to receive such mailings, please contact us. Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding orders they have placed on-line.

With respect to Ad Servers:  We do not collaborate with or have special relationships with any Ad Server companies. From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice.  If our information practices change at any time in the future, we will post the policy changes to our Web site to notify you of these changes and to provide you with the ability to opt out of these new uses.  If you are concerned about how your information is being used, you may check back at our Web site periodically for any updates.

Customers may prevent their information from being used for purposes other than those for which it was originally collected by calling us at the number provided above, emailing us at the above address, or by writing to us at the above address.

Upon request we provide site visitors with access to transaction information (e.g., dates on which customers made purchases, amounts and types of purchases) that we maintain about them, contact information (e.g., name, address, phone number) that we maintain about them. Consumers can access this information by email or by writing to us at the above address. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be kept on file for more than 60 days.

Upon request we offer visitors the ability to have inaccuracies corrected in contact information, financial information, or transaction information. Consumers can have this information corrected by email, telephone, or mail.

We reserve the right to remove any and all negative comments or reviews on our site. We also maintain the right to take down any inappropriate comments or reviews as we see fit.

We are not responsible for any personal information that is sent to PayPal or Intuit systems through our website. These are Third Party websites that we work with, but do not take responsibility for any data collection that they perform.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information above.

Shipping & Return/Exchange Policy

Shipping

All orders placed at michaelgarman.com or by calling Michael Garman Productions® or The Michael Garman Museum & Gallery® are shipped from Colorado Springs, Colorado, USA. Unless otherwise specified, all orders are shipped using Fed Ex Ground Delivery®. Shipping rates vary depending on weight, size and distance the order will travel.

It is understood that the shipping prices quoted on our website are approximate and subject to change without notice.  All shipping rates listed on our website are for Fed Ex Ground Delivery® in the continental US only.  Additional fees are required for all international shipments, as well as shipments to Hawaii, Alaska and APO addresses.  To confirm actual shipping charges, customers can call us at the above stated toll-free number or email us at sales@michaelgarman.com.

Any customer wishing to use a shipping method other than Fed Ex Ground Delivery® must call us prior to placing their order.  All efforts will be made to accommodate customer requests, but we cannot guarantee our ability to do so.

Please allow 2-3 weeks for all standard orders.  Personalized orders will take longer.  Please call for information.  Many Michael Garman® sculptures are made to order.  If you need to receive an order earlier than the above stated timeframe, please contact The Michael Garman Museum & Gallery® before placing your order.
Damages, Exchanges and Refunds

Damages

If an item that we shipped directly to a customer arrives broken, please call our toll-free line immediately: 800-731-3908.  We allow up to fourteen days from receipt of shipment for a customer to report any damage incurred in shipping.  We recommend that you open your package immediately upon receipt and inspect your purchases.  Michael Garman Productions, Inc.® will replace any broken piece free of cost if it was shipped directly from our Colorado Springs location and packaged by our staff.  All returned, exchanged or call-tagged pieces must be returned to us in the original packaging.

In the event that an order is damaged in shipping, the following steps are taken:
1. Michael Garman Productions® will issue a Call Tag to have Fed Ex® or any other agreed-upon shipper return to the customer’s home to retrieve the damaged piece.
2. Any and all damaged pieces must be in original packaging.  The original barcode and address information on the exterior of the packing box must be legible.
3. Any sculpture that is not in its original packaging cannot be returned, and our product exchange policy is null and void.
4. Upon receipt of the damaged piece, Michael Garman Productions, Inc.® staff will examine the damage, repair it or issue a replacement piece.
5. Please allow up to 3 weeks to receive your replacement.
We are not liable for any damage incurred to any sculpture that was packaged, shipped or handled by a private customer or secondary seller.  We are not liable for damage incurred during the shipment of any item that is not in its original packaging.  We are not liable for damage reported more than 14 days after receipt of an order.  We are not liable for damage that occurs as a result of misuse, abuse or neglect.

Exchanges and Refunds

Any order that has left our Shipping Department cannot be cancelled, modified or changed in any way.  All sales are final.  No returns or exchanges can be accepted.

Any order that has not left our Shipping Department can be modified if the customer calls our toll-free number as soon as possible: 800-731-3908.  We are open 7 days/week from 10:00a.m. – 5:30p.m. Mountain Standard Time.